The PRR team is a dedicated group of experts who assist with finding potentially eligible patients as well as engaging participants to continue throughout the duration of the study. Below are some of the services provided by PRR that are available for sites to utilize.
The team of expert Patient Concierge Coordinators assist study participants with travel logistics and reimbursements for study-related costs.
PCS Contacts:
Phone: +1-866-715-4403 | Email: pcs@medpace.com
PCS Portal:
Online platform for study participants to request travel and reimbursement assistance.
Visit the PCS PortalSubmit a new payment request via the PCS portal, found at https://pcs.medpace.com/
Reference the Site Portal Training Slides for more information on how to submit a request.
Once a patient profile is created in the PCS portal, the PCS team will create a patient’s account with our payment vendor, PayQuicker. The patient will need to complete registration of their account. Once completed, funds will then be uploaded to the patient’s account, and the patient can choose which payment method from which they would like to receive funds.
Meal requests may be denied for one or all of the following reasons:
If a request has been denied, please review the reason found in the “History” panel on the righthand side of the request and resubmit as needed.
Yes, patients can email requests to pcs@medpace.com
Submit a new travel request via the PCS portal. 14 business days' notice is required for all travel bookings. While we totally understand that urgent situations arise, if a patient is in need of travel with less than 14 days' notice, you must reach out to PCS directly by phone or email so we can be sure we can prioritize the booking. We can be reached at pcs@medpace.com or at 1-866-715-4403; our hours are 7:30am to 5pm EST M-F. We cannot guarantee that we can book requests received with less than 24 business hours' notice due to vendor pricing and availability.
Sites in Mexico may utilize Arguba to book transportation to site visits. For more information, please reach out to your CRA.
See the below strategies to assist in your recruitment and retention efforts.
A conversation between your site and the Medpace team to discuss recruitment barriers, available tools, as well as any recommendations our team may have to improve your site’s enrollment success. Your site has likely completed this call. If you have any questions regarding the outcome or the discussion that took place, please reach out to your CRA, [CRA Name] [CRA email]
The MAGNITUDE-2 study team has created various tools to assist with your recruitment efforts such as a patient referral letter, a study brochure, pre-eligibility checklist, and more. These tools will aid investigators in explaining the study using easily understandable language as well as relieving some of the burden in conducting screening or day 1 procedures. If your site requires additional copies of study materials, you can order them directly on this website.
To see the full list of items or order additional items, navigate to the materials page.
Study MaterialsItems provided to study participants at various study visits to encourage compliance with appointment attendance. Study-Branded Item List:
